> For the complete documentation index, see [llms.txt](https://docs.zero.inc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zero.inc/features/agents/agent-examples/inbound-send-a-reminder-email-if-call-is-not-scheduled.md).

# Inbound: Send a Reminder Email if Call is Not Scheduled

{% hint style="info" %}
**This agent assumes that:**

1. You have an inbound lead agent set up
2. Inbound leads are given a Cal.com/Default/Calendly to schedule a call
   {% endhint %}

## **Goal:**

We want to automatically send one reminder email to the inbound leads who have *not* scheduled a call

## Preparation steps

{% stepper %}
{% step %}

### Create a new Contact-level custom property "Call Booked"

<figure><img src="/files/sfqS34p0qfbUpAk6edkC" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Amend your inbound agent to explicitly set Call Booked = No

Call Booked is set to true by the Cal.com webhook when the lead schedules the call - therefore we set it to false here:

<figure><img src="/files/mzGdZas8Qez72SFFhYla" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Create a new Contact-level property Reminder sent

<figure><img src="/files/vNkKEQysaWY5PztyQMEv" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Zero Agent

{% stepper %}
{% step %}

### Trigger: Based on a schedule

<figure><img src="/files/n2dUnDCPDR77u9mxezzx" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action 1: Find records

**Filters:**

List = Inbound

Last meeting doesn't exist

Call booked = false

Created at less than 2d ago

Inbound reminder sent = false

<figure><img src="/files/gH20Le2rylxUPXcnFpI4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action 2: Send email

<figure><img src="/files/Gt0p4DC23KvPXl8iMcFS" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Action 3: Edit record

We set the Reminder sent to false to send only one message

<figure><img src="/files/M59HAELuloNEsF7FQx2D" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

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