# Plain

Sync Slack conversations and support tickets from Plain to Zero.

{% stepper %}
{% step %}

### Go to Plain settings, scroll to the bottom and click Machine users

<figure><img src="/files/LqAeDzVtF9jS9UfuOjOf" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add a new machine user

<figure><img src="/files/pGEaTAfPTpRpHd1yS9VK" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add API key

<figure><img src="/files/pDjjb9J6p89WlqfGOfCy" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Give API key permissions

<figure><img src="/files/ydJbLsSLv4lFLESAoHmV" alt=""><figcaption></figcaption></figure>

Give read permissions to the following objects:

* company:read
* company:search
* customer:read
* customerEmail:read
* email:read
* thread:read
* threadActivity:read
* threadField:read
* tier:read
* timeline:read
* workspace:read
  {% endstep %}

{% step %}

### Save and copy the API key

<figure><img src="/files/ot836l6zS2eqxpnBqFYJ" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Paste the API key to Zero

<figure><img src="/files/8nTYM4eFCXhl9ikI2JXL" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add \*issues properties to your lists to track Plain support threads

<figure><img src="/files/ek6qfeDIObFuXo4XVLFO" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zero.inc/features/integrations/plain.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.