# Plain

Sync Slack conversations and support tickets from Plain to Zero.

{% stepper %}
{% step %}

### Go to Plain settings, scroll to the bottom and click Machine users

<figure><img src="https://2426440268-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzaYbOuCLt8zV0pNIILp%2Fuploads%2FQZHddx89f0LjDEzeOHSs%2Fimage.png?alt=media&#x26;token=da105faa-c23c-4561-b93c-7e35e27e6b0d" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add a new machine user

<figure><img src="https://2426440268-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzaYbOuCLt8zV0pNIILp%2Fuploads%2FHp0miI9urfmbKjZ6duv7%2Fimage.png?alt=media&#x26;token=fb491acc-a712-48a1-9c25-72d6e5596d37" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add API key

<figure><img src="https://2426440268-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzaYbOuCLt8zV0pNIILp%2Fuploads%2FuYxAFUeaIYsQyL53OUtD%2Fimage.png?alt=media&#x26;token=1150a708-62a5-44b3-a8ad-5db84a22e863" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Give API key permissions

<figure><img src="https://2426440268-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzaYbOuCLt8zV0pNIILp%2Fuploads%2FWgfZP9xxoxFHqW5uv9Ih%2Fplain%20api2.gif?alt=media&#x26;token=b1800b81-a5dc-42fa-831e-9070514a22bb" alt=""><figcaption></figcaption></figure>

Give read permissions to the following objects:&#x20;

* company:read
* company:search
* customer:read
* customerEmail:read
* email:read
* thread:read
* threadActivity:read
* threadField:read
* tier:read
* timeline:read
* workspace:read
  {% endstep %}

{% step %}

### Save and copy the API key

<figure><img src="https://2426440268-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzaYbOuCLt8zV0pNIILp%2Fuploads%2Fxx5fhVphD6RhPKNLOS7a%2Fimage.png?alt=media&#x26;token=8b852845-9438-42de-b826-99defc2a05b4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Paste the API key to Zero

<figure><img src="https://2426440268-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzaYbOuCLt8zV0pNIILp%2Fuploads%2FzTCA8QOh828YZKyKykvt%2Fimage.png?alt=media&#x26;token=9a39c0ba-0028-4456-8753-443dd677123a" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add \*issues properties to your lists to track Plain support threads

<figure><img src="https://2426440268-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzaYbOuCLt8zV0pNIILp%2Fuploads%2FG3Isr3G32g547E9SgLCq%2Fimage.png?alt=media&#x26;token=5b69007c-6f27-4c8d-b83c-8a181407a6d7" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}