Front

Support conversations say things about an account that no property captures. Connecting Front syncs its conversations into Zero as issues, linked to the right companies and contacts, so they sit alongside the rest of the record.

How to connect Front to Zero

Only workspace admins can connect or disconnect issue tracker integrations.

1

In Front Developer settings, create a new API token with the Shared Resources scope and copy it.

2

In Zero, go to Settings → Connections → Integrations. Scroll to Issue Tracker integrations and click Connect Issue Tracker.

3

Select Front, paste the token into the Issue Tracker API Key field, and click Connect Integration.

The first sync starts immediately after connecting and pulls conversations from the last 90 days. After that, the integration updates hourly; the connected card shows the sync status and the last update time. You can also trigger a sync manually from the card's ⋯ menu → Sync data.

What gets synced

Each Front conversation becomes an issue in Zero:

• Name — the conversation subject; falls back to the last message preview, then "Conversation with <recipient>".

• Status — with Front ticketing enabled, open conversations sync as Todo, waiting conversations as Waiting on customer, and resolved conversations as done. For classic conversations, archived conversations sync as done, snoozed conversations stay snoozed, and deleted conversations are canceled.

• Labels — Front conversation tags. Tag changes are picked up on later syncs, even without new activity on the conversation.

• Messages — the conversation transcript as plain text (the most recent 100 messages), in chronological order.

• Link — a deep link that opens the conversation in Front.

Response and resolution times are not tracked for Front conversations.

How issues are matched to companies and contacts

Zero uses the conversation's main recipient to link each issue:

• For email channels, the recipient handle is the person's email address. For Front Chat and social channels, the handle is opaque, so Zero resolves the email from the linked Front contact instead.

• The email is matched (case-insensitively) against contact emails in your workspace.

• The email domain is matched against company domains. For free-mail senders, the matched contact's company is used instead.

• The source email is stored on the issue, so conversations are linked retroactively when a matching contact is created later. Associations are re-checked on every sync.

Where the data appears in Zero

In any company list, add the properties related to Issues — for example Issues, Open issues, Closed issues, and Issues by month. These fields are shared with the other issue trackers (Linear, Pylon, Plain, Intercom). Click an issue to preview the conversation and open it in Front. You can also use Issues as an entity in Reports to chart the data and pin it to dashboards.

Disconnecting

Open the connected card's ⋯ menu → Disconnect. Disconnecting stops the sync and removes the synced issue data from Zero.