> For the complete documentation index, see [llms.txt](https://docs.zero.inc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zero.inc/settings/integrations/pylon.md).

# Pylon

Support history is one of the better predictors of churn, and it rarely reaches the people managing the account. Connecting Pylon syncs its issues and their conversations onto the matching companies in Zero.

Once connected, the integration syncs each issue with its title, status, labels, link, response time and resolution time, along with the full message history including Slack-based conversations. Issues are matched to a Zero company by the domain of their Pylon account.

The first sync brings in issues from the last 90 days plus everything still open, whatever its age. After that it updates hourly and reconciles anything closed or reopened, even outside that window. It is read-only — Zero never writes back to Pylon.

{% stepper %}
{% step %}

### Go to Pylon settings, scroll to the bottom and click API Tokens

You can also open <https://app.usepylon.com/settings/api-tokens> directly.

<figure><img src="https://storage.googleapis.com/zero-production-api-docs/images/pylon_developer_api_tokens_menu.png" alt="Pylon settings Developer section with API Tokens selected"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Create a new API token

<figure><img src="https://storage.googleapis.com/zero-production-api-docs/images/pylon_create_api_token_dialog.png" alt="Pylon Create API Token dialog with Name set to Zero and a Create button"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Copy the API Token

<figure><img src="https://storage.googleapis.com/zero-production-api-docs/images/pylon_api_token_created_dialog.png" alt="Pylon Successfully created token dialog showing the new token with a Copy button"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Paste the API token into Zero

In Zero, go to **Settings → Connections → Integrations**, scroll to **Issue Tracker integrations** and click **Connect Issue Tracker**. Select **Pylon**, paste the token into **Issue Tracker API Key**, and click **Connect Integration**.
{% endstep %}

{% step %}

### Add issues properties to your lists to track Pylon support issues

Available issue properties include "# of issues", "Average response time", and "Average resolution time".

<figure><img src="https://storage.googleapis.com/zero-production-api-docs/images/issue_tracker_add_issues_property.png" alt="Add a property menu listing Issues, Open issues, # of issues, and # of open issues"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

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